The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious and Clean!
“The room was impressively spacious and exceptionally clean, providing a comfortable retreat after a long day.” view full review
Luxury Bath Amenities
“I loved the Le Labo bath amenities in the bathroom, which added a touch of luxury to my stay.” view full review
Lovely Views!
“Staying on the 17th floor gave us breathtaking views of the city, enhancing our overall experience.” view full review
Accessible Amenities
“The accessible amenities provided were well thought out, making it convenient for all guests.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Cycling
Yoga class
Aerobics
Services
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Spa & Leisure
Rooftop pool
Seasonal outdoor pool
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Room features
Air conditioning
Heating
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Separate tub and shower
Free toiletries
Sink
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
27 Grand Street,
New York,
New York,
United States,
10013,
New York State
Map view
street view
27 Grand Street,
New York,
New York,
United States,
10013,
New York State
City landmarks
Museum
World Trade Center Memorial Foundation
1.6
km
Park
The High Line
2.5
km
20 West 34th Street
Empire State Building
3.3
km
Bridge
Brooklyn Bridge
1.3
km
121 Wooster St
Bowery
1.7
km
Park
Washington Square Park
1.1
km
Mall
One World Observatory
1.6
km
Museum
9/11 Memorial
2.6
km
Square
Times Square
4.2
km
Park
Battery Park
2.3
km
205 E Houston St
Katz's Delicatessen
1.9
km
11 Wall St
Wall Street
2.2
km
Canal Street to Bayard Street
Chinatown
1.2
km
Museum
New Museum
1.3
km
Landmark
Rockefeller Center
4.6
km
40 Hudson River Greenway
Hudson River Park Trust
1.5
km
Monument
African Burial Ground National Monument
1.9
km
South of Houston Street
SoHo
810 m
285 Fulton St
One World Trade Center
1.6
km
Square
The Oculus
1.3
km
Square
Macy's
3.3
km
Museum
National Museum of the American Indian
2.2
km
Museum
Tenement Museum
1.5
km
Church
Basilica of St Patrick's Old Cathedral
810 m
Park
Duane Park
910 m
Park
City Hall Park
1.6
km
Museum
Seaport District NYC
2.2
km
North End Ave & Vesey St
Irish Hunger Memorial
1.7
km
Nearby
Museum
New York City Fire Museum
520 m
Museum
Dahesh Museum of Art
290 m
Restaurants
Balthazar
730 m
80 Spring St
Felix Cafe
90 m
340 W Broadway
Piccola Cucina Osteria
330 m
196 Spring St Soho
Sanctuary T
110 m
337B W Broadway
Sola Pasta Bar
100 m
330 W Broadway
Gitano
100 m
76 Varick St
Gilligan's
170 m
310 W Broadway Soho Grand Hotel
Papatzul
100 m
55 Grand St
Lupe's East L.A. Kitchen
120 m
110 Avenue of the Americas
Aurora SoHo
160 m
510 Broome St
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Clean
Friendly staff
Small meals
Room for dining improvement
7.6/10
Very good
Rooms
7.7
Location
8.7
Service
7.7
Dining
6.6
Guest reviews
7.6/10
based on 9 reviews
8.2
8.2/10 based on 1049 reviews
Alec
United Kingdom,
March
2024
8.2/10
My stay at the hotel was perfect for 5 nights. The room, though tiny, had a hip and modern vibe with crisp linens, large windows, and a small sitting area. The location was lively with plenty of dining options and easy access to various neighborhoods. The service was extremely warm and welcoming, making my stay enjoyable. The dining experience was prompt and exactly as ordered.
Rooms
8.0
The room was small but very hip and modern, as expected in NYC. The tiny desk/table/chairs were cozy for two. The crisp white linens and full-length draperies added a nice touch.
Service
9.0
The staff from the manager to the cleaning crew were always friendly and willing to assist. They even left a personal touch by swapping hand towels for their own cleaning rag.
Location
9.0
The hotel's location was fantastic for exploring different neighborhoods and close to the subway for easy transportation. It was vibrant with many dining options nearby.
Dining
8.0
The dining experience was good with prompt and friendly service. The menu at the Veranda restaurant offered a variety of local and international dishes.
Facilities
7.0
The facilities were good, and the hotel offered a hip dining option at the Jungle Room.
Felix
United Kingdom,
March
2024
7.6/10
The hotel has a stunning view over the beautiful city and offers modern, clean rooms. However, some service issues were present during our stay. The location is superb, with amazing views of the Freedom Tower, but the dining experience could be improved. Overall, a pleasant stay with some room for enhancement.
Rooms
9.0
The rooms were always clean, modern, and refurbished, overlooking the beautiful city.
Service
5.0
Service was unwelcoming and lacked efficiency at times.
Location
9.0
The location is to die for with amazing views of the Freedom Tower and great rooftop pool.
Dining
7.0
The dining experience could use some improvements.
Facilities
8.0
Facilities were well-maintained and convenient.
Ralph
United States,
March
2024
7.6/10
I had a mixed experience at the hotel. While the room I stayed in, despite being a 'deluxe' booking, felt more like the cheapest option in the hotel, it was beautifully decorated and clean, offering a modern four-room suite with awesome sweeping views of lower Manhattan. The service was a bit hit or miss; while some staff members were helpful and friendly, I found the management unhelpful, especially when it came to inquiries for taxis. The location, however, was outstanding, with amazing views of the Freedom Tower and great rooftop pool, making it a perfect spot to unwind after exploring the city. The dining experience in the hotel's Jungle Room could be improved with a continental type buffet breakfast. Overall, it was a stay with some highs and lows.
Rooms
8.0
The room, while not the largest compared to other NY hotels, was beautifully decorated and clean, offering a modern suite with amazing views of lower Manhattan.
Service
6.0
The service was a bit inconsistent, with some staff members being helpful and friendly, while others, particularly on the management level, seemed unhelpful.
Location
9.0
The location was fantastic, with amazing views of the Freedom Tower and great rooftop pool, making it a perfect spot to relax after a busy day exploring Manhattan.
Dining
7.0
The dining experience at the Jungle Room was decent but could be enhanced with a wider variety of breakfast options.
Facilities
The hotel offers a great rooftop pool and the hip Jungle Room for dining.
Ernest
United Kingdom,
January
2024
8.2/10
The hotel was the perfect size for my girlfriend and I to set up in and stay for a week in New York with amazing attentive staff and beautiful amenities, with nice little touches that make you feel invited and want to come back. The view of downtown, waking up to the Freedom Tower glittering from the sunrise right from your bed is an experience not to be missed, although it was comfortable but very noisy.
Rooms
8.0
The rooms were clean with a great bathroom and had the best view of downtown, making the stay very comfortable.
Service
9.0
The staff was professional yet exhibited a warmth you rarely see at a boutique hotel.
Location
9.0
The hotel is very central, next to subway lines and surrounded by lively areas with plenty of dining options nearby.
Dining
7.0
The dining experience was good with prompt and great service, yet could be improved with a continental type buffet breakfast.
Facilities
8.0
The hotel offers various amenities such as room service, dry cleaning, housekeeping, laundry, welcome drink, pet amenities, tours/ticket assistance, and happy hour.
Jennifer
United States,
January
2024
8.0/10
I was thrilled with my stay at the hotel! The rooms were clean and comfy, and the staff was incredibly friendly. The location was unbeatable, with easy access to the vibrant neighborhoods of SoHo and Tribeca. However, I was a bit unsure about the decision to stay here and felt that the rooms were a bit on the small side. The dining experience was unique with Indonesian dishes available, but the facilities left something to be desired.
Rooms
8.0
The rooms were clean and adequate.
Service
9.0
The staff was friendly and knowledgeable.
Location
9.0
The location is hard to beat--at the southwest corner of SoHo, easily walkable to all the shops and restaurants.
Dining
7.0
The dining experience included Indonesian dishes and was connected to the hotel.
Facilities
7.0
The amenities were beautiful.
Lee
United Kingdom,
November
2023
7.0/10
The hotel offers great views of the Freedom Tower from the rather small rooms, which are fine and suitable for working. The staff were more interested in chatting among themselves rather than serving on the rooftop bar, although the location is worth visiting. The hotel's location is excellent, within walking distance of key attractions like Soho, Greenwich Village, and Brooklyn Bridge, but the rooftop pool can get lively. The dining experience was okay but overpriced for what was offered.
Rooms
7.0
The rooms weren't huge but fine and great for working, with amazing views across to the Freedom Tower.
Service
6.0
The staff at James Soho are so attentive and helpful, but at the rooftop bar, they seemed uninterested and more focused on chatting among themselves.
Location
9.0
The hotel's location is prime, close to metro lines and surrounded by nice shops and restaurants in the neighborhood.
Dining
5.0
The dining was overpriced and not particularly special, although Moroccan pancakes were fine.
Facilities
8.0
The hotel offers various amenities like room service, laundry, and pet amenities. The rooftop pool opens to the public in the evening, creating a lively atmosphere.
Tony
United Kingdom,
September
2023
7.2/10
The James hotel offers a mix of positives like beautiful and extraordinary views, very clean, comfortable, and quiet rooms, but the reality doesn't match the photos on booking. The service is a mixed bag with some staff being rude but others being very kind. The location is well-suited for exploring SoHo, Chinatown, and Tribeca, with the added benefit of a stunning rooftop bar. The dining offers good options like veggie omelettes and good coffee, but some meals can be overly expensive. Overall, a stay with highs and lows.
Rooms
7.0
The rooms at the James hotel were very clean and okay but didn't resemble the photos on booking.
Service
6.0
The service at the James hotel had its ups and downs with some staff members being rude while others were very kind.
Location
8.0
The location of the James hotel in the SoHo area of Manhattan is perfect for exploring the surrounding neighborhoods with the added bonus of a great rooftop bar.
Dining
7.0
The dining experience at the James hotel included good options like veggie omelettes and good coffee, but some meals were very expensive for what was offered.
Facilities
8.0
The James hotel offers a range of facilities for guests to enjoy during their stay.
Henry
United Kingdom,
August
2023
6.2/10
The hotel's rooms are quite small and a little tired, falling short of the pictures and expectations, yet my stay was saved by the exceptional service of our maid Camille. The noise from the rooftop bar and staff carting drinks late at night was a major downside.
Rooms
5.0
The room was just so far from the pictures and our expectations, but the maid Camille was great, going above and beyond including organizing makeup.
Service
9.0
The service was beyond friendly and super helpful, especially from Terril Kris. They really made an effort to ensure our happiness.
Location
7.0
The location was great, close to SoHo and everything, but the noise from the rooftop bar was troublesome. The views of the Freedom Tower were amazing.
Dining
5.0
The dining experience was very long and complicated. Understanding the schedule and finding the right place was challenging.
Facilities
6.0
Facilities need some improvements to reduce noise and enhance dining clarity.
Scott
United States,
July
2023
8.8/10
I had an amazing stay at the hotel. The rooms were spacious and well-equipped, allowing for a comfortable and relaxing experience. The service was exceptional, with the staff being incredibly friendly and helpful. The location was perfect, making it easy to explore the city. However, there were some issues with the dining experience that could be improved.
Rooms
9.0
I was impressed by the spacious and well-appointed rooms. Shout out to our maid Camille who went above and beyond, even organizing my makeup. The amazing studio room was a highlight for me.
Service
10.0
The service throughout my stay was outstanding. Every staff member, from the front desk to room service and restaurant, was super friendly and went out of their way to assist me during my visit.
Location
9.0
The hotel's location was super convenient, with easy access to many good restaurants and popular city attractions. It was a perfect base for exploring the surrounding neighborhoods like Soho, Little Italy, and Washington Square.
Dining
7.0
The dining options were good overall, especially at the hip Jungle Room and Veranda restaurant. However, I found that some meals were small, and there is room for improvement in offering more diverse and satisfying choices.
Facilities
9.0
The hotel's facilities were top-notch, providing everything I needed for a comfortable and enjoyable stay.
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